Service Provider Case Study


Netserv is a managed IT, Telecom and Internet service provider with offices located in the UK and Spain. Netserv supplies VoIP based SIP trunk services throughout Europe.

The Challenge: “Line quality was having a serious impact on calls and we were getting as many as twenty issues a day. A problem every hour doesn’t give customers much confidence in VoIP.”  Technical Director, Netserv.

The Solution

VIBE links NetServ and its customers throughout the UK and Europe. A VIBE Server located at a data centre in the UK terminates all of NetServ’s trunks. A VIBE client located in its European office links all phone services centrally then connects them to the server in the UK.

VIBE ensures that all call traffic is prioritised thereby reducing existing latency on the line and improving user experience and overall call quality. It delivers not only increased bandwidth utilisation and improved security, but also total resilience for VIBE enabled links by using secondary bandwidth routing (thereby ensuring that no calls are lost). VIBE is also capable of utilising “Vibe Link Bonding” (VLB) combining multiple broadband connections to deliver solutions to clients where bandwidth is restricted or greater resiliency is required.

Installed behind existing routing equipment VIBE ensures a simple and straightforward installation and commissioning process. VIBE works in point-to- point situations or in conjunction with an authorised Service Provider offering VIBE enabled services.

“Deploying VOIPBOX was simple, with very little impact on other business processes during setup. It’sbeen very reliable and support has been extremely flexible.”

Technical Director, Netserv


  • Massive improvement in Quality of Service
  • Over 500% reduction in VoIP related issues
  • £14,500  saving in support costs in year one alone

* Case Study example provided by Voipex UK